Potential disruption to mailing list

Steve Meyers steve at plug.org
Mon Feb 24 15:40:20 MST 2020

Mike -

Thanks! That's great to hear. I figured that there must have been a limit
to our free hosting that we hit. It would be great to have a consistent
point of contact, and we should do some stuff on the PLUG end to have
consistent contact info as leadership changes.


On Mon, Feb 24, 2020 at 3:17 PM <mike at dev-zero.net> wrote:

> i hadn't heard anything about bluehost stopping providing this hosting but
> i also don't hear all conversations at work. i mentioned this to some
> coworkers who would be able to look into this. this is a reply i was given
> by a director and asked to pass along.
> """
> Steve,
> Our apologies; that was definitely a bug.  We've tracked down the problem
> to a piece of our billing code that incorrectly tried to renew the
> plug.org account as a paid account rather than a valued partner account.
> We've corrected that bug, ensured your account is once again renewing at
> no cost correctly, and added a specific check for this type of error to our
> ever expanding test suites.
> """
> he also said "I'm trying to get them a consistent point of contact with
> the Affiliate team" in the same chat. i'll follow up on this and find out
> who that contact will be. i wanted to get a reply out so people don't get
> too worked up before a short deadline.
> it would probably still be a good idea to get DNS ownership figured out
> and i'm not going to say PLUG shouldn't look at other options that might
> fit the groups needs in the future. this was an oops though and should be
> resolved now. this probably fixed a problem for some other customers as
> well and this let us catch and fix that.
> mike
> On Mon, Feb 24, 2020, at 11:00 AM, Steve Meyers wrote:
> > Bluehost has been kindly providing a server for PLUG for many years.
> > Yesterday, I received an email from them saying that the server will be
> > shut down on Thursday if we don't pay the $150 that is due for this
> month.
> > I assume it would be $150 per month after that. Obviously, that's not an
> > option.
> >
> > Unfortunately, the person who was our contact at Bluehost (Jared Smith)
> is
> > no longer working there. To compound the issue, the domain is owned by
> Ryan
> > Simpkins, who I haven't had contact with in several years, so even if I
> set
> > up a new server, I would not have a way to point the DNS at it.
> >
> > I will make sure we have a full backup of the mailing list before
> Thursday,
> > and hope for the best from there. I'm sure this will all get worked out
> one
> > way or another, but I'm not sure it will happen by Thursday.
> >
> > Thanks!
> > Steve
> >
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> >
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